Our promise to you

Our Promise to You

  • We will be transparent and open about your future options at all times
  • We will provide you with information to help you decide about using our service
  • We will treat you with respect and dignity at all times
  • We will provide you with a safe, clean and well-maintained residence
  • We will collaborate with you on planning your individualised action/care plan in order for you to achieve your goals
  • We will keep all information about you confidential at all times unless you have agreed for us to pass information onto other agencies except in certain circumstances
  • We will co-operate with other professionals in order for you to achieve your goals
  • We will take any complaint or about our service in a serious manner without it affecting the service we provide you

We are pleased to encourage positive change in people. If you’d like to know about the impact of Treasures then please read about it here.